Terms and Conditions

Disclaimer:

KDK Office Supplies Ltd will not be liable for any special, incidental, indirect, or consequential damages whatsoever (including, without limitation, any loss of data, profits, or business interruption) arising from the use of the information provided on this website. KDK Office Supplies operates exclusively online and does not have a showroom or trade counter.

Stock Availability:

Our stock is held with various suppliers across the UK. Due to the volatile nature of some items, we cannot take responsibility for orders that fall out of stock after receipt of your order confirmation. The true stock status is confirmed only when we place the order with the relevant suppliers. However, we strive to update our stock figures on our website every day.

Your Status:

By placing a fully paid order through our site, you warrant that:

1. You are legally entering into a binding contract "only" once the stock is allocated and there are no discrepancies in price once your order is shipped.

2. You are at least 18 years old.

3. You have accepted these Terms and Conditions once you have placed your order online.

Order Confirmation Emails:

An auto-generated order acknowledgment will be emailed to you to confirm receipt of your order and payment. It does not confirm that stock has been allocated to your order. If there is a stock or price discrepancy, you will be notified by email. Stock is only allocated to an order once dispatched.

1. Pricing:

   All goods remain the property of KDK Office Supplies Ltd until full payment has been received. The price of any products will be as quoted on our site from time to time, except in cases of obvious error. All prices are subject to the prevailing rate of VAT, where applicable. Please note that we cannot process orders for export outside the EU or for VAT-refunded orders. All prices shown are in pounds £ (GBP) sterling. All RRP's shown represent the manufacturer’s suggested selling price. All prices shown are correct at the time of publishing, E & OE.

   We are under no obligation to provide the product to you at an incorrect (lower) price, even after we have sent you an Order Acceptance or confirmation if the pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing. In such cases, we will email you, notify you of the error, and issue a full refund; we will not proceed with the order, and all claims will be rejected. Our site contains a large number of products, and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced or described. In such cases, we are not liable for any claims after the order has been received. All images are for illustration purposes only. Please check before placing the order.

   We will normally verify prices as part of our dispatch procedures. If a product's correct price is lower than the stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the stated price, we will, at our discretion, either contact you for instructions before dispatching the product or reject your order and notify you of the rejection. If, within a reasonable time after you placed your order, we are unable to contact you using the contact details you provided during the order process, we will treat the order as canceled and notify you by email.

   Payment:

   Payment can be made securely using a credit or debit card and American Express through our secure and advanced payment gateway, SagePay. We do not keep any credit card details on file. We only retain the delivery address, telephone number, and email address for delivery purposes.

   Credit accounts are available to business users. All credit account applications are checked using the Credit Protection Association and will only be available if authorized. Credit accounts are issued with terms of 30 days net. Payment for credit accounts can be made using BACS.

   We do not accept payment over the phone; all orders should be paid for online via our website

   Products:

   Specifications for products are subject to change without notice. If unsure before placing an order, please contact our sales team for advice.

   If a product is out of stock and we are unable to obtain a delivery date, we will advise you and offer a suitable alternative whenever possible. If a product is out of stock and we can establish a delivery date, we will notify you by telephone or email to confirm the due date.

   If a product shows as in stock, this does not guarantee availability at the time of picking. Orders are picked and dispatched in the order they are received; if this happens, you will be notified by email.

   If the goods you order are covered by the manufacturer’s warranty, the liability remains with that specific manufacturer, and all claims must be made to the manufacturer by email or telephone.

   The products will be your responsibility from the time of delivery. Ownership will pass to you when we receive payment in full (including all delivery charges) for the products ordered.

   Some products might have a stock value of (1) at the time you place your order. However, actual stock picked from the supplier's warehouse may be different, and could be a (0) stock value. In this case, we will advise you by email to let you know that stock is not available. We will provide an alternative where applicable or issue a full refund. Our stock files are updated every morning, and stocks will fluctuate during the day.

   Delivery:

   Products will be delivered to you normally on a next working day service or 2-3 working days depending on the delivery service paid for at checkout. This applies to all orders for UK Mainland, excluding the Scottish Highlands. Office technology products have a standard 3-4 working day delivery time.

   If you wish your order to be delivered on a specific day, please notify us at the time of order by emailing us at sales@everythingforyouroffice.co. There may be an additional charge for this service.

   We only deliver to the UK Mainland. Unfortunately, we cannot deliver to the Scottish Islands, the Isle of Man, the Channel Islands, or the Isles of Scilly. Occasionally, the system may not always reject postcodes in these areas. Therefore, orders to these areas will be manually rejected and a full refund issued, and you will be notified by email.

   We do not deliver to PO Box addresses.

   Occasionally, our delivery to you may be affected by an event outside our control. We hold no responsibility when this happens. We shall not be liable to you for any delay in deliveries caused by your failure to provide us with adequate delivery instructions or any other instructions relevant to the supply of the products.

   Please note that our couriers are only insured to deliver to the ground floor of buildings. You will be responsible for arranging transportation of the products to levels above the ground floor. Please bear this in mind if you are ordering large or heavy items such as furniture or a safe.

   Additionally, it is your responsibility to ensure sufficient access to the delivery location (for example, sufficient door widths) to enable delivery of the product. Please inform us of any access issues at the time you place the order.

   If we are not able to deliver the whole order at one time due to operational reasons or stock shortages, we will deliver the order as and when it becomes available. We will not charge you extra delivery costs for this.

   Our site is only intended for use by people who require delivery on the UK Mainland. We do not accept orders for delivery outside these locations. This means we cannot accept orders for delivery to the Scottish Islands, the Isle of Man, the Channel Islands, or the Scilly Isles.

   Delivery charge is £6.30 inc VAT. Orders over £100.00 ex VAT is free.

   If you miss your delivery, the driver may leave a delivery card or you will receive an email. They will attempt delivery three times. If all attempts fail, the goods will be returned to the warehouse, and a refund will be issued, less the delivery charge paid at the time of your order. We reserve the right to deduct this charge as it has been paid to the delivery company. This does not apply to Funiture, all failed furniture delivery carries a £45.00 plus VAT re deliver charge.

   Shortages and Returns

   If you encounter a shortage (an item that appears on your delivery documents but does not arrive), notify KDK Office Supplies Ltd by email within 24 hours. Please provide the product code, delivery note number, and the quantity ordered (or missing) to help us process the shortage. Claims made beyond the 24-hour window will be invalid.

   For returns due to damaged products on arrival, email KDK Office Supplies Ltd at sales@everythingforyouroffice.co within 24 hours, attaching an image of the damage. Include the product code and delivery note number to facilitate the return process.

   Standard Returns:

   • Notify us within 14 days if you wish to return any products you have ordered. A 30% restocking fee and a £12.95 plus VAT delivery charge will apply. So please check before ordering.

   • Returns typically take 2-7 working days. Keep a proof of return document issued by the driver; without this, refunds may be delayed.

   • Charges do not apply to faulty products or items picked in error.

   • Bespoke or "special" product orders are non-returnable.

   • Furniture items returned are subject to a 35% restocking fee and a £100.00 plus VAT collection fee. Furniture must be available on the ground floor, packed, and sealed in their original boxes. Our drivers will not collect items from above ground floor. Bespoke items are non-returnable and non-refundable. 

   Return Conditions:

   • Products must be in their original packaging. If the original packaging is not returned and the item is unsuitable for resale, we will not accept the return.

   • Email us an image of the item you are returning at sales@everythingforyouroffice.co

   Shipping Delays: Orders might be delayed due to transportation issues beyond our control. All orders are shipped via UPS, DPD, Parcel Force, FedEx, or our own vans.

   Marketing Communications: Upon placing your order, your name, contact number, and email address will be added to our marketing data. You will receive emails on offers and promotions, but you can unsubscribe at any time by clicking the unsubscribe button at the bottom of the email. Your details will not be shared with any third party.