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Delivery Information

Standard Delivery:

  • Orders are dispatched the next working day once payment has cleared, subject to Stock Availability

  • Delivery time is 1-3 working days. (Excluding Furniture and Hardware)

  • Order cut-off time for next-day delivery is 3 PM, applicable to all stationery products (excluding stencils, hardware, and office furniture) for UK Mainland only (subject to stock availability).

  • Orders are shipped via UPS, DPD, Parcel Force, FedEx, or our own van.

  • Free delivery is available for orders over £500.00 excluding VAT.

  • Delivery charge is £6.99 plus VAT, exludes some furniture. (only applicable to UK Mainland)

  • Failed Deliveries will incur further charges depending of size and weight of your order.

Delivery Conditions:

  • All deliveries must be signed for by someone aged 18 or over.

  • We are not liable for any damages or missing items if notes are left for items to be kept in a safe place—this will be your responsibility.

  • Undelivered items will be attempted only 3 times, after which they will be sent back to our warehouse, and a refund will be issued without delivery charge if paid at point of original sale, a delivery charge back to our warehouse for failed deliveries will be charged from £39.99 plus VAT onwards, this will depend on size and weight of order.

  • A 30% restocking fee will apply to all failed deliveries and will be deducted from your refund.

  • Please check your emails and junk folders for any notifications sent by us.

Delivery Exclusions:

  • We are currently not delivering to Northern Ireland, Scottish Highlands, Isle of Wight, Isle of Jersey, and Channel Isles.

  • Some remote parts of Scotland will incur a delivery charge of £29.99 onwards plus VAT depending on area with no minimum order value. Allow an extra 5-10 working days for delivery—please call us before placing your order.

Office Furniture:

  • Allow an additional 3-4 working days for the delivery of all furniture items.

  • All our Dynamic Furniture Range is next working day delivery.

  • We do not deliver to Northern Ireland, Scottish Highlands, Isle of Wight, and Isle of Jersey. However, some suppliers still do, and an additional delivery charge and extended delivery times will apply—please call us before placing your order.

  • In some parts of Scotland, delivery charges are £29.99 to £45.00 plus VAT. For remote areas, please call us on 01923 679 809 to find out if we can deliver.

Delivery Conditions for Office Furniture:

  • Our delivery companies do not leave orders in safe places; an adult must be present to sign for deliveries.

  • Our drivers will make 3 attempts to deliver. After that, orders will be returned to our warehouse as a failed delivery, and a refund will be issued less delivery charges if paid on the original order and a 30% restocking fee will be applied.

  • All returns will carry an additional 30% restocking fee, which will be applied before your refund, unless the item as faulty or damaged.

Stencils:

  • All stencils are not off-the-shelf or stocked items. They are cut by laser per order, with a current delivery time of 4-5 working days.

Export Orders:

  • We cannot process orders for export outside the EU or VAT-refunded orders.

Substitutions:

  •  Unbranded items may be substituted with an equal or greater value brand in stock.

 

 

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