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Delivery Information

Standard Delivery - Orders are dispatched NEXT working day once the payment has cleared. Delivery time is between 1-2 Working Days.

  • Order cut off time for Next day delivery is 3pm, this applies to all stationery products across the board (excluding Stencils, Hardware, and Office Furniture) to UK Mainland only. (Subject to Stock Availability). All orders are shipped either via UPS, DPD, Parcel Force, Fed Ex, or our own Van.
  • Free Delivery is available for orders over £75.00 Excluding VAT.
  • Delivery Charges below £75.00 EX VAT are from £5.95 to £6.95 plus VAT. ( This only applies to UK Mainland) 
  • All Deliveries must be signed for by a person of 18 and over, we are not liable for any damages or missing items if notes are left on the order for items to be kept in a safe place, this will be your responsibility.
  • Undelirved items will be attempted only 3 times after which they will be sent back to our warehouse and a refund will be issued, without the delivery charge, less £6.95 plus VAT
  • A 30% restocking fee will apply to all failed deliveries and this will be taken off your refund.
  • If your order was above £75.00 EX VAT delivery charge will not have been charged at the checkout but will be taken off your refund on 3 failed attempts for the value of £6.95 plus VAT. 
  • Please check your emails and junk folders for any notifications that may have been sent to you by us.

We are currently not delivering to Northern Ireland, Scottish highlands, Isle of Wight, Isle of Jersey and channel Isles, NON UK MAINLAND, however some remote parts of scotland will carry a delivery charge of £17.95 plus VAT with no Min order value, please allow an extra 2-5 days for delivery. Please call us before placing your order. 

Office Furniture:
Please allow an additional 2-3 working days for the delivery of all furniture Items. All our Dynamic Furniture Range is Next Working Day.

We DO NOT Deliver to Northern Ireland, Scottish Highlands and Isle of wight, Isle of Jersey as they are not classed as UK Mainland, however some of our suppliers still do and will, therefore, be subject to an additional delivery charge and extended delivery times. Please call us before placing your order.

Some parts of Scotland the delivery charges are as below

£17.95 plus VAT No free delivery on orders over £75.00 plus VAT, However some remote area's we can't deliver to so Please call us on 01923 679 809 to find out if we can deliver.

Our delivery companies do not leave orders in safe places, an Adult must be present to sign for deliveries. Please make sure someone is available at the delivery address.  Our drivers will make 3 attempts to deliver after which orders be returned back to our warehouse as a failed delivery and a refund will be issued less delivery charges if paid on the original order and a 30% RE-STOCKING FEE will be applied. ALL RETURNS will carry an addtional £12.95 PLUS VAT DELIVERY CHARGE this will be applied before your refund. Please Note Our drivers will only make 3 attempts.

Stencils 

All Stencils are not off the shelf or stocked items they have to be cut by laser per order, current delivery time on these items are 4-5 working days.

Please note we cannot process orders for export outside the EU or VAT-refunded orders.

5 Star Branded Items maybe substituted with an equal or greater value brand in stock

 

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